Payment Mode (either of the following 2 modes for Home/Office Deliveries by Phone/E-mail):
FREE DELIVERY for purchases of SGD75 and above.
For delivery of orders below SGD75, a delivery charge of SGD8.90 per local address applies.
We strive to deliver all orders within 1-4 workings days (excluding Sundays and public holidays). You will receive an SMS from the courier / delivery company on the morning of the delivery date.
In the event when a delivery was attempted and no one was home to receive the parcel, you will receive an automated sms message that will allow you to choose a convenient re-delivery day/time slot.
You can choose your preferred Delivery time slots:
9am - 6pm
6pm - 10pm
We deliver Monday to Saturday (excluding Sunday and public holidays).
To track your parcel:
If you would like to track your parcel, you may do so via Ninja Van here. Your tracking ID is NVSG9200000000[the last 4 digits of your invoice#] i.e. for invoice # 100002713, your tracking is NVSG92000000002713.
If you would like to change your delivery time slot, you may email firstname.lastname@example.org with your request. Please remember to quote the tracking number of the order.
*Kindly note that changes cannot be implemented immediately as your parcel might be out for delivery. We seek your kind understanding.
If you need further assistance, please contact us at +65 6841 5476 or email us at email@example.com.
Deliver to Ninja Box / Ninja Point / BumBox (For delivery of orders below SGD75, a delivery charge of SGD8.90 applies):
No one to receive the parcel at home? Collect from 150 conveniently located Ninja Box / Ninja Point / BumBox:
You can now collect your parcel at 150 convenient island-wide locations for small packages through our delivery partner, Ninja Van. The packages must be less than 4kg in weight and sum of 3 dimensions (w+d+h) should be less than 50 cm.
Please contact us at +65 6841 5476 or email us at firstname.lastname@example.org if you are unsure of your parcel weight and size.
To opt in for this service:
Instead of your regular shipping address, enter
<Address 1 Code> in the Address field and
<DP Postcode> in the Postcode field in place of your regular address
<Address 1 Code> and <DP Postcode> of the Ninja Box / Ninja Point / BumBox can be found on this page: https://collect.ninjavan.co/en-sg
Continue and check out as usual, choosing either time slot for your delivery (this choice will later be ignored). Once the package is shipped and reaches the distribution point (within 1-4 working days), you will be notified by SMS to collect the item. The items must be collected within 48 hours upon receiving the SMS.
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