100% natural, organic
and nufrient-rich

ordering

Ordering FAQS

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ORDERING FAQs

1. What if I would like to change my order?

Please call us at 6841 5476  (Mon-Fri 9:30am-6:30pm) at your earliest convenience. If your goods have not been picked up by our delivery vendor, we will make the necessary changes according to your requirement. If the order has been picked up by the delivery vendor, we are unable to change the order.

2. How can I change the delivery timing (9am to 6pm or 6pm to 10pm)?

If you would like to change your delivery time slot, you may email support@ninjavan.sg with your request. Please remember to quote the tracking number of the order. Your tracking ID is NVSG00000000[the last 4 digits of your invoice#] i.e. for invoice # 100002713, your tracking ID is NVSG92000000002713.

3. What if I do not receive my delivery after the stated time?

Please call us at 6841 5476 or email wholesale@actspand.com ; we will contact our delivery vendor and get back to you on the status of the delivery as soon as we can. Please note that our office is closed at 6:30pm (Mon-Fri) and on Saturdays/Sundays/public holidays - please email us should you need to contact us concerning a non-delivery during non-working hours. Our staff will get back to you as soon as we can to resolve the issue. We appreciate your kind understanding.

4. What if the goods delivered is different from my order or are damaged due to mishandling?

Please call us at 6841 5476 within 7 days upon receiving your delivery; we will arrange to deliver the correct items to you as soon as possible and pick up the incorrect/damaged items from you at the same time. Please ensure that the incorrect/damaged items sent to you remain in their original sealed condition